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what are the different events that are sent to the...
# ❓・ai-evy-support
k
@AI Evy what are the different events that are sent to the webhook url provided?
a
Thanks for tagging me @kakashi1412. I'll look through relevant sources and get back to you shortly.
### Answer Retell AI supports the following webhook event types: | Event Type | Description | |------------|-------------| |
call_started
| Triggered when a new call begins | |
call_ended
| Triggered when a call completes, transfers, or encounters an error | |
call_analyzed
| Triggered when call analysis is complete | [(1) ]() Important notes: - If the call did not connect (e.g.,
dial_failed
,
dial_no_answer
,
dial_busy
) , the
call_started
webhook will not be triggered, but
call_ended
and
call_analyzed
will still fire. - The
call_ended
payload includes all fields from the call object except
call_analysis
. - The
call_analyzed
payload includes the full call data including the
call_analysis
object (transcript, summary, sentiment, etc.) . Additionally, for inbound calls/SMS, there's a separate
call_inbound
event sent to the inbound webhook when an inbound call is received (before the call connects) . [(2) ]()
​ To learn more, see the sources I considered: [[1] Webhook Overview](https://docs.retellai.com/features/webhook-overview) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.