kakashi1412
01/09/2026, 6:11 PMAI Evy
01/09/2026, 6:11 PMAI Evy
01/09/2026, 6:11 PMcall_started | Triggered when a new call begins |
| call_ended | Triggered when a call completes, transfers, or encounters an error |
| call_analyzed | Triggered when call analysis is complete |
[(1) ]()
Important notes:
- If the call did not connect (e.g., dial_failed, dial_no_answer, dial_busy) , the call_started webhook will not be triggered, but call_ended and call_analyzed will still fire.
- The call_ended payload includes all fields from the call object except call_analysis.
- The call_analyzed payload includes the full call data including the call_analysis object (transcript, summary, sentiment, etc.) .
Additionally, for inbound calls/SMS, there's a separate call_inbound event sent to the inbound webhook when an inbound call is received (before the call connects) . [(2) ]()AI Evy
01/09/2026, 6:11 PMAI Evy
01/09/2026, 6:11 PM