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<@1145576664366055464> how can i make and agent to not say “911” as nine hundred and eleven, an say it as nine one one, all the time

Thanks for tagging me <@411738504779792414>. I'll look through relevant sources and get back to you shortly.

### Answer
 

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You can add a guideline in your prompt to instruct the LLM how to pronounce specific numbers. The documentation shows a similar approach for phone numbers using the "Read Slowly" feature with dashes to add pauses. [(1) ](<https://docs.retellai.com/build/prompt-situation-guide>)

Add something like this to your prompt:

```
///## Guideline
When speaking the number 911, always pronounce it as "nine - one - one" with spaces around the dashes. Never say "nine hundred and eleven" or "nine eleven".
```


This follows the same pattern shown for phone number pronunciation, where the format transformation ensures proper digit-by-digit reading with pauses.

​
To learn more, see the sources I considered:

[[1] Prompt guide & examples for specific situations](https://docs.retellai.com/build/prompt-situation-guide)
​

Feel free to tag <@1145576664366055464> with additional questions. I also appreciate feedback, it helps me improve.