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, when call transferrring to human, the call shoul...
# ❓・ai-evy-support
b
@AI Evy , when call transferrring to human, the call should be transferred only after human on the other end accepts. how can we do that?
a
Thanks for tagging me @Bruce. I'll look through relevant sources and get back to you shortly.
### Answer Use Warm Transfer with Human Detection enabled. [(1) ]() When configuring your transfer, choose Warm Transfer instead of Cold Transfer. Then enable the Human Detection setting—this ensures the AI agent checks if a human is present after the transfer target answers, and the original caller is only connected once a human is detected. Key settings to configure: - **Enable human detection**: When enabled, the agent will check if a human is present after the transfer target answers. The original caller will only be connected once a human is detected. - **Auto-greet**: If enabled, the agent will immediately say "Hello" when the transfer target picks up, encouraging a response and increasing the likelihood of detecting a human. - **Agent detection timeout**: The maximum time the AI agent will wait to determine whether the transfer target is a human. The caller is connected only if human detection succeeds within this timeframe; otherwise, the transfer is marked as failed. The default timeout is 30 seconds. If you're using a Conversation Flow agent, these same warm transfer settings are available in the Call Transfer Node. [(2) ]()
​ To learn more, see the sources I considered: [[1] Transfer call](https://docs.retellai.com/build/single-multi-prompt/transfer-call) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.