### Answer
Use
Warm Transfer with
Human Detection enabled. [(1) ](
)
When configuring your transfer, choose
Warm Transfer instead of Cold Transfer. Then enable the
Human Detection setting—this ensures the AI agent checks if a human is present after the transfer target answers, and the original caller is only connected once a human is detected.
Key settings to configure:
- **Enable human detection**: When enabled, the agent will check if a human is present after the transfer target answers. The original caller will only be connected once a human is detected.
- **Auto-greet**: If enabled, the agent will immediately say "Hello" when the transfer target picks up, encouraging a response and increasing the likelihood of detecting a human.
- **Agent detection timeout**: The maximum time the AI agent will wait to determine whether the transfer target is a human. The caller is connected only if human detection succeeds within this timeframe; otherwise, the transfer is marked as failed. The default timeout is 30 seconds.
If you're using a
Conversation Flow agent, these same warm transfer settings are available in the Call Transfer Node. [(2) ](
)