Vaughan
01/09/2026, 10:16 AMAI Evy
01/09/2026, 10:16 AMAI Evy
01/09/2026, 10:17 AMboosted_keywords is defined as a string[] | null — a static list of keywords you provide to bias the transcriber model. [(1) ]()
The documentation does not explicitly mention support for dynamic variables within the boosted_keywords field itself. Dynamic variables (like {{customer_name}}) are typically used in prompts and first sentences, but there's no indication they can be interpolated into boosted keywords.
However, you can update the boosted_keywords array programmatically via the API before or during call creation. For example, you could dynamically build the keyword list in your code and pass it when creating or updating an agent.
If you need to add caller-specific terms (like a customer's name) to boosted keywords, you would need to update the agent configuration via the API with the specific values before initiating the call.
Check out these potentially useful sources:
- [Create Voice Agent]()
- [Increase transcription accuracy]()
- [Step 2: Configure the basic settings]()
Would you like me to try to answer generally based on my knowledge instead?AI Evy
01/09/2026, 10:17 AMAI Evy
01/09/2026, 10:17 AM