The Retell Community is where innovators, call center leaders, and AI enthusiasts come together to share ideas, learn best practices, and explore the future of voice automation. Join to connect with peers, get early access to product updates, and collaborate on building human-like AI voice experiences that transform customer service.

Retell AI

<@1145576664366055464> what is the best Interruption Sensitivity value such that the agent can still finish its sentences?

Thanks for tagging me <@1419691756152164363>. I'll look through relevant sources and get back to you shortly.

### Answer
 

---

The `interruption_sensitivity` parameter ranges from 0 to 1. [(1) ](<https://docs.retellai.com/api-references/update-agent>)

- **Lower values** mean it takes longer/more words for the user to interrupt the agent, allowing the agent to finish its sentences more easily. 
- **Higher values** make it easier for the user to interrupt. 
- Setting it to **0** means the agent would never be interrupted. 

If you want the agent to finish its sentences while still allowing some user interruptions, try a **lower value like 0.7 or 0.8**. [(2) ](<https://docs.retellai.com/build/handle-background-noise>) The documentation specifically recommends setting it to **0.8** to help reduce false interruptions from background speech and noise. 

For extremely noisy environments, you may need to experiment with even lower settings, but note this is a trade-off—lower sensitivity will hinder the ability for users to intentionally interrupt the agent.

​
To learn more, see the sources I considered:

[[1] Update Voice Agent](https://docs.retellai.com/api-references/update-agent)
[[2] Handle background speech & noise](https://docs.retellai.com/build/handle-background-noise)
​

Feel free to tag <@1145576664366055464> with additional questions. I also appreciate feedback, it helps me improve.