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<@1145576664366055464> my company name is "Ring Gen" but ah AI voice keeps telling the customer "Ring General" even when I have told it to pronounce it as "Ring Jen"

Thanks for tagging me <@1358643005837279298>. I'll look through relevant sources and get back to you shortly.

### Answer
 

You can use the **pronunciation dictionary** feature to control how "Ring Gen" is pronounced. [(1) ](<https://docs.retellai.com/build/add-pronunciation>)

This feature works with **English agents using 11Labs voices** that have selected the `eleven turbo v2` voice model. 

To set it up, you need to provide: 
- The word to be pronounced (e.g., `Ring Gen`)
- The phonetic alphabet (`ipa` or `cmu`)
- The phonetic pronunciation

You can find the correct IPA or CMU phonetic spelling using tools like: 
- [IPA pronouncing dictionary tool](<https://tophonetics.com/>)
- [CMU pronouncing dictionary tool](<http://www.speech.cs.cmu.edu/cgi-bin/cmudict/>)

Here's an example of how the pronunciation dictionary is structured in the API: [(2) ](<https://docs.retellai.com/api-references/get-agent>)
```json
"pronunciation_dictionary": [
  {
    "word": "actually",
    "alphabet": "ipa",
    "phoneme": "ˈæktʃuəli"
  }
]
```


For "Ring Gen" pronounced as "Ring Jen", you'd want to add an entry with the correct IPA phoneme for "Gen" (something like `/dʒɛn/`) .

You can also add "Ring Gen" to your **boosted_keywords** list to help the transcriber recognize it correctly. [(3) ](<https://docs.retellai.com/api-references/create-agent>)

​
To learn more, see the sources I considered:

[[1] Add custom pronunciation](https://docs.retellai.com/build/add-pronunciation)
[[2] Get Voice Agent](https://docs.retellai.com/api-references/get-agent)
​

Feel free to tag <@1145576664366055464> with additional questions. I also appreciate feedback, it helps me improve.