Still struggling with outbound calls
# ❓・bug-reportb
Boips
01/06/2026, 9:53 PMHi Everyone, my inbound call system works perfectly, however, when I try to call out using a number I bought from Twilio, it doesn’t work.
Can anyone advise me and give me assistance please?🙏🏾
s
Shehroze -Support @Retell
01/06/2026, 9:57 PMHey @Boips
Shehroze -Support @Retell
01/06/2026, 9:57 PMMake sure the number is imported into Retell via SIP trunk, assigned to an outbound agent, and that the SIP termination credentials and E.164 formatting are correct outbound calls won’t work otherwise.
b
Boips
01/06/2026, 9:59 PMHow do I check that the SIP Trunk was imported correctly, cause I’ve tried everything, lowkey crashing out
s
Shehroze -Support @Retell
01/06/2026, 10:02 PMGo to Dashboard then go to Phone Numbers and confirm your Twilio number shows as Imported (SIP Trunk) and not just inbound-only. Open the number and check that Outbound calling is enabled, the SIP domain / termination URI is present, and the number is assigned to your outbound agent. If the number doesn’t appear there or outbound is disabled, the SIP trunk wasn’t imported correctly and Retell won’t place outbound calls
Shehroze -Support @Retell
01/06/2026, 10:03 PMYou can watch this video to connect twilio
b
Boips
01/07/2026, 2:04 AMStill struggling
Boips
01/07/2026, 7:33 AMI’ve checked, still doesn’t work
Boips
01/07/2026, 9:33 AMCan anyone help me?
a
Abdul Moeez Tariq
03/17/2026, 12:18 PMI also facing issues that outbound call not working