Hi Retell team, I’m facing a timezone mismatch issue while using Retell for outbound calling with Cal.com connected for meeting scheduling. Setup: Using a single-prompt agent Agent is used for outbound calls Cal.com is connected for meeting booking Meetings are created successfully Issue: Even after setting the correct timezone everywhere, the agent still uses or refers to an incorrect timezone during the call or while confirming meeting times. What I’ve already verified: Retell profile timezone is correct Retell event timezone is correct Cal.com profile timezone is correct Cal.com event type timezone is correct Despite this, the spoken time / scheduled reference does not align with the expected timezone. Questions: Does the single-prompt agent rely on any default/system timezone internally? Is there a specific place where timezone must be explicitly enforced for outbound agents? When using Cal.com, does Retell prioritize: Agent timezone Event timezone Or timezone passed in the booking payload? Happy to share call IDs, logs, or screenshots if needed. Thanks in advance for the help.

Hello @Anshul , can you share a call id that have this issue.

sure

Can you tell me what time zone that the agent is mentioning is incorrect ?

so i am trying to get central time zone, but it is not showing me like i am booking for lets say 10am CST its showing 12PM can you review and let me know as this is the client project i am working on

You are not telling the agent the current time of today.

Got it fixed