### Answer The "Phone number already exists" error when importing via SIP trunk typically means the number is linked to another Retell account, even though it doesn't appear in your dashboard. [(1) ]() [(2) ]() [(3) ]() To resolve this: 1. If you own the number and it's in another Retell account you control — remove it from that account first, then re-import it to your current workspace. [(3) ]() 2. If the number appears stuck or registered to an account you don't have access to — you'll need to contact Retell support with: - Your org ID - The phone number in question - Proof of ownership [(1) ]() Support can then locate and release the number so you can import it properly. Note: Once a number has been connected elsewhere in Retell's system, it cannot be imported to a new account until it's removed from the original one. [(2) ]() For assistance: - Visit [Contact Sales]() - Visit [)

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] Phone number already exists - Error](https://discord.com/channels/1186424376300679209/1443212079992668300) [[2] sip trunking](https://discord.com/channels/1186424376300679209/1340050770598559855) [[3] Phone number already exists](https://discord.com/channels/1186424376300679209/1394349484481187900) ​