### Answer The official processing time for Branded Call applications is 1-2 weeks. [(1) ]() [(2) ]() However, if your application has been "In Review" for longer than 2 weeks, this does happen occasionally. Based on similar cases, here's what you should do: Contact support directly at support@retellai.com with: [(3) ]() [(4) ]() - Your phone number - Submit date - Confirmation of completed business profile - Request for a status check Also check your dashboard for any rejection status that may have occurred. [(5) ]() Some users have had applications stuck for extended periods, but after reaching out to support, they were able to get their applications approved. [(3) ]()

​ To learn more, see the sources I considered: [[1] Apply for branded call](https://docs.retellai.com/build/telephony/branded-call) [[2] Enhance Trust with Branded Caller ID | Retell AI](https://www.retellai.com/features/branded-call-id) [[3] Branded Call Application stuck for longer than two weeks now](https://discord.com/channels/1186424376300679209/1389702404362076241) [[4] Branded call stuck for over a month](https://discord.com/channels/1186424376300679209/1371516266849898497) [[5] Branded Call in review](https://discord.com/channels/1186424376300679209/1448017784209543189) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.