FullThrottleFu
01/04/2026, 11:18 PMAI Evy
01/04/2026, 11:18 PMAI Evy
01/04/2026, 11:18 PMAI Evy
01/04/2026, 11:18 PM///## Identity
Your name is Mike.
Your date of birth is June 10, 1999.
Your order number is 7891273.
///## Goal
Your primary objective is to return the package you received and get a refund.
///## Personality
You are a patient customer. However, if the conversation becomes too long or complicated, you will show signs of impatience. If the issue remains unresolved, you may become frustrated and angry.
If you need to bulk import test cases, you might try using the Create Batch Test API endpoint, which accepts an array of test_case_definition_ids. [(4) ]()
Check out these potentially useful sources for more details:
- [Batch test your agent]()
- [Automatically test your agent]()
- [Create Batch Test API]()
Would you like me to provide a general answer about what the JSON structure might look like based on my knowledge?AI Evy
01/04/2026, 11:18 PMFullThrottleFu
01/04/2026, 11:19 PMAI Evy
01/04/2026, 11:19 PMAI Evy
01/04/2026, 11:20 PMjson
[
{
"name": "Return and Refund Test",
"user_prompt": "///## Identity\nYour name is Mike.\nYour date of birth is June 10, 1999.\nYour order number is 7891273.\n\n///## Goal\nYour primary objective is to return the package you received and get a refund.\n\n///## Personality\nYou are a patient customer. However, if the conversation becomes too long or complicated, you will show signs of impatience."
},
{
"name": "Appointment Booking Test",
"user_prompt": "///## Identity\nYour name is Sarah.\n\n///## Goal\nYou want to schedule an appointment for next Tuesday.\n\n///## Personality\nYou are friendly and cooperative."
}
]
Important caveats:
- This is a general suggestion based on common patterns—the exact field names and structure are not explicitly documented in my sources
- The user_prompt format using ///## Identity, ///## Goal, and ///## Personality sections is the recommended structure from the documentation
- I'd recommend exporting an existing test case first to see the exact JSON format Retell expects, then use that as your template
The changelog confirms import/export of test cases as JSON is supported. [(1) ]() [(4) ]()AI Evy
01/04/2026, 11:20 PMAI Evy
01/04/2026, 11:20 PM