### Answer --- If your account status shows "Verification Needed", it means your account is on hold for further verification due to high volume calls. [(1) ]() To get human support: 1. Email support@retellai.com — Include your company's name, use case, and verification that you represent the company. 2. Tag support staff directly here — Community members have had success tagging

@0mar Ashraf -Support @ Retell AI

,

@Colin - Support @ Retell AI

, or

@Shah - support @ Retell AI

with your email address so they can locate and escalate your ticket. [(2) ]() 3. Share your org ID or email — When a user had a similar account hold issue, support staff asked for their org ID or email to create a ticket, and the issue was typically resolved within 1 business day. [(3) ]() If you're stuck in an auto-response loop, tagging support staff directly here with your account email has helped others get their tickets escalated to a human. [(2) ]()

​ To learn more, see the sources I considered: [[1] Account](https://docs.retellai.com/accounts/account) [[2] Discord message from @knotieaipro on 2025-12-18](https://discord.com/channels/1186424376300679209/1294891368505937952/1451138217691582528) [[3] ey I cant use your service I already paid my billings but: Your account has an overdue balance, and](https://discord.com/channels/1186424376300679209/1424818487628533811) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer If your account shows "Verification Needed," it means your account is on hold for further verification due to high volume calls. [(1) ]() To escalate after emailing support@retellai.com: 1. Tag support staff directly here on Discord — In similar situations, community members have had success when support staff like @Omar_Ashraf responded and asked for their Org ID to create a ticket. [(2) ]() 2. Provide your Org ID — When you follow up (either here or via email) , include your Org ID so support can locate your account quickly. 3. Be specific in your email — Include your company's name, use case, and verification that you represent the company. [(1) ]() If verification through Persona (government ID) keeps failing, common causes include duplicate identity detection (each person can only verify one account) or photo quality issues. [(3) ]() If you've previously verified another Retell account, your current verification may be blocked. [(4) ]() For persistent issues, you can request a manual review by contacting support. [(3) ]()

​ To learn more, see the sources I considered: [[1] Account](https://docs.retellai.com/accounts/account) [[2] Your account is on hold for further verification due to high volume calls](https://community.retellai.com/t/your-account-is-on-hold-for-further-verification-due-to-high-volume-calls/441) [[3] KYC Verification](https://docs.retellai.com/accounts/kyc) [[4] Account verification](https://community.retellai.com/t/account-verification/732) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

Thanks for the feedback, glad I was helpful.