### Answer --- The webhook payload for

call_ended

includes basic call information but does not include the audio file directly in the webhook payload. [(1) ]() To get the call recording, you have two options: 1. Use the

call_analyzed

webhook — Wait for this event, then retrieve the recording via API. 2. Use the Get Call API — After the call ends, call the Get Call API endpoint to retrieve the

recording_url

field. [(2) ]()

javascript
import Retell from 'retell-sdk';
const client = new Retell({
  apiKey: 'YOUR_RETELL_API_KEY',
}) ;

const callResponse = await client.call.retrieve('YOUR_CALL_ID') ;
console.log(callResponse.recording_url) ;

The

recording_url

field in the API response provides a link to download the full call recording. ---

​ To learn more, see the sources I considered: [[1] Webhook Overview](https://docs.retellai.com/features/webhook-overview) [[2] Discord message from @tomjennings25 on 2025-12-14](https://discord.com/channels/1186424376300679209/1294891368505937952/1449715238411698266) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer The

call_analyzed

webhook is triggered when post-call analysis is complete. [(1) ]() How it works: 1. Subscribe to the

call_analyzed

webhook event type 2. When the call ends and analysis completes, Retell sends a POST request to your endpoint with the full call data including the

call_analysis

object 3. The webhook payload contains all fields from the call object, including

recording_url

Webhook behavior: - The webhook has a timeout of 10 seconds - If no success status (2xx) is received within 10 seconds, the webhook will be retried up to 3 times - Webhooks are triggered in order but are not blocking Recording fields available in the payload: -

recording_url

— Full call recording [(2) ]() -

recording_multi_channel_url

— Recording with each party's audio in separate channels -

scrubbed_recording_url

— Recording without PII -

scrubbed_recording_multi_channel_url

— Multi-channel recording without PII Once you receive the

call_analyzed

webhook, you can directly use the

recording_url

from the payload—no additional API call needed.

​ To learn more, see the sources I considered: [[1] Webhook Overview](https://docs.retellai.com/features/webhook-overview) [[2] Get Call](https://docs.retellai.com/api-references/get-call) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer ### Answer You do not need to log in to your Retell account to download the recording. The

recording_url

is a direct link to the audio file hosted on S3. [(1) ]() Default behavior: By default, the URLs generated for call recordings do not expire, so you can simply make an HTTP GET request to the URL to download the file. [(2) ]() If you've opted in to secure URLs: If you've enabled the "Opt In Secure URL" setting on your agent, the URLs will include a signature that expires after 24 hours. After expiration, access will be denied, and you'll need to request a fresh URL via the Get Call API. To download: - Use any HTTP client (curl, fetch, axios, etc.) to GET the

recording_url

- No authentication headers are required for the download itself—the URL is either public or pre-signed

​ To learn more, see the sources I considered: [[1] Get Call](https://docs.retellai.com/api-references/get-call) [[2] Opt in to secure URL - Retell AI](https://docs.retellai.com/accounts/signed-secure-url) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.