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k
@AI Evy Hi! I am a developer for a company and building their voice agent but having some issues with the agent. First of all, it is not checking the available time slots as I am using n8n for that . Secondly, when a user gives more details than expected, the agent stops talking or either asks the same questions again and again. Is there any way to book a call with the support
a
Thanks for tagging me @Kodexx. I'll look through relevant sources and get back to you shortly.
### Answer --- The issues you're describing—agent not checking available time slots via n8n, stopping when users provide extra details, or repeating questions—are typically related to your Response Engine (LLM) configuration and tool/function calling setup, rather than the voice agent settings themselves. The available sources focus on voice agent creation and update parameters (voice settings, responsiveness, interruption sensitivity, etc.) but don't cover the specifics of LLM prompt engineering, tool calling configuration, or n8n integration troubleshooting. [(1) ]() [(2) ]() For your specific issues: 1. Time slot checking not working – This likely involves how your custom function/tool is configured in the Response Engine (Retell LLM) and how n8n is receiving/responding to those calls. 2. Agent stopping or repeating questions – This is usually a prompt engineering issue or related to how the LLM handles unexpected input. To get support: You can reach out via: - [Contact Sales]() - [Retell AI GitHub]() Would you like me to provide a general answer on common approaches to debugging tool calling or prompt-related issues?
​ To learn more, see the sources I considered: [[1] Update Voice Agent](https://docs.retellai.com/api-references/update-agent) [[2] Create Voice Agent](https://docs.retellai.com/api-references/create-agent) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
k
hi
@AI Evy I booked a meeting for 8:30 today but no one is letting me in
a
Thanks for the follow-up, @Kodexx. I'll get back to you soon.
### Answer I don't have information about your specific meeting or the ability to help with meeting access issues. This appears to be a scheduling/meeting logistics question rather than a technical Retell AI question. For support with your scheduled meeting, please reach out directly to: - Email: support@retellai.com - Contact Sales: [) They should be able to assist with your meeting access.
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Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.