Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer The

error_asr

disconnection reason indicates "Retell's ASR encountered a problem." [(1) ]() Possible causes based on similar reports: 1. Boosted Keywords issue — One user discovered that adding words (in their case, Russian words) to Boosted Keywords was breaking their agent. Clearing Boosted Keywords resolved the issue. [(2) ]() 2. No audio received — The logs may show:

"ASR closed, most likely due to no audio received."

[(3) ]() 3. Service-side incidents — There have been instances where

error_asr

affected multiple accounts simultaneously, which were tracked on the [Retell Status Page]() . [(4) ]() Recommended steps: - Check if you have any Boosted Keywords configured on your agents and try clearing them [(2) ]() - Check [) for any ongoing incidents [(5) ]() - Since this is account-specific and your personal account works, this likely points to a configuration difference between accounts Given that you've ruled out browser/computer issues and it's isolated to one account, I'd recommend reaching out to Retell support directly with your call IDs so they can investigate your specific account configuration.

​ To learn more, see the sources I considered: [[1] Debug call disconnection](https://docs.retellai.com/reliability/debug-call-disconnect) [[2] Agents failing with "Error ASR"](https://discord.com/channels/1186424376300679209/1442882941427519580) [[3] Getting error-asr on every request.](https://discord.com/channels/1186424376300679209/1352757489761779712) [[4] Error ASR](https://discord.com/channels/1186424376300679209/1448405986904772718) [[5] Reliability Overview](https://docs.retellai.com/reliability/reliability-overview) ​