I recently tried to do outbound calls on my accoun...
# ❓・ai-evy-supportj
Jtyungin
12/29/2025, 9:07 PM@AI Evy I recently tried to do outbound calls on my account but the verification was not letting me and so I completely forgot I had another account and so I deleted that account so it would delete my verification on that old account because you can’t use the same ID but it’s still not letting me verify
a
AI Evy
12/29/2025, 9:07 PMThanks for tagging me @Jtyungin. I'll look through relevant sources and get back to you shortly.
AI Evy
12/29/2025, 9:07 PM### Answer
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This is a known limitation with Retell's KYC verification system. Each person can verify only one account, and the system detects duplicate identities—even using a different government ID may be flagged as a duplicate. [(1) ]()
If your previous account was verified and later deleted, you need to contact the support team to request a manual review.
A similar situation was reported in the community where a user's Persona verification was linked to another account. In that case, the team was able to help after the user provided their org ID and tried verifying with a different document type (passport vs. driver's license) . [(2) ]()
Next steps:
1. Reach out via [Contact Sales]() or [GitHub]()
2. Provide your org ID (found in account settings, bottom left of dashboard) and explain that your previous account was deleted but the verification is still flagged
3. Request a manual review to unlink your identity from the deleted account
AI Evy
12/29/2025, 9:07 PM
To learn more, see the sources I considered:
[[1] KYC Verification](https://docs.retellai.com/accounts/kyc)
[[2] Persona verification failure for outbound calling](https://discord.com/channels/1186424376300679209/1422036615034961970)
AI Evy
12/29/2025, 9:07 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
j
Jtyungin
12/29/2025, 9:12 PM@AI Evy How do I come in contact exactly
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AI Evy
12/29/2025, 9:12 PMThanks for the follow-up, @Jtyungin. I'll get back to you soon.
AI Evy
12/29/2025, 9:12 PM### Answer
To request a manual review for your KYC verification issue, you can contact the Retell team through:
- *[Contact Sales]() * [(1) ]()
The KYC documentation states: "If your previous account was verified and later deleted, contact our support team to request a manual review." [(2) ]()
When you reach out, include:
- Your org ID (found in account settings, bottom left of dashboard)
- Explanation that your previous account was deleted but verification is still flagged
- Request to unlink your identity from the deleted account
AI Evy
12/29/2025, 9:12 PM
To learn more, see the sources I considered:
[[1] Branded Caller ID for Trusted Business Calls | Retell AI](https://www.retellai.com/blog/branded-caller-ids-and-verified-phone-numbers)
[[2] KYC Verification](https://docs.retellai.com/accounts/kyc)
AI Evy
12/29/2025, 9:12 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.