@Omar Ashraf | Community Lead @Colin - Integrations @ Retell AI @Shah - support @ Retell AI It's me again, i don't know what the hell is happening but after 2 weeks of wait, kyc + multiple documents submitted via email, my account finally got unsuspended. Just 4 calls later, it has been suspended again for the exact same reason I waited 2 weeks to get my account unsuspended for. Can you please let your automated system know to not suspend my account every few calls since I have already submitted and verified my business registration documents with Yan Huang??!! What's the use of me submitting and verifying my documents if the automated system is going to keep suspending my account over the sole reason of high volume calls(which isn't true btw, only 4 calls) again and again. https://cdn.discordapp.com/attachments/1454597922472722492/1454597923751989332/image.png?ex=69793862&is=6977e6e2&hm=d59cdcdef2875c47486074593084beb4260f7c5541734161f4a9ef88c11af206&

hi, can you provide your org id? i’ll let yan know and we why that’s happening

I have two emails, first one is my company's email i used to chat with Yan to verify that I do represent the company my ai agent is working for: girishjiromar@currency-protection.com, that is also the email I used to submit our company's registration document to have our retell ai account unsuspended yesterday after 2 long weeks and second one is my personal email address used to create our retell ai account: girishjiromarbrj@proton.me. Workspace id: org_KMb66qVP7IGj4Bvx @Colin - Integrations @ Retell AI Please help me get this resolved as soon as possible to have our account up and running again before the end of the day, we a campaign we have scheduled to test today. Do you think that'll be possible?

i’ve attached it to the team, will let you know when they respond

I've also sent an emial from our company's email address girishjiromar@currency-protection.com to support@retellai.com, so please have Yan check that out too @Colin - Integrations @ Retell AI @Omar Ashraf | Community Lead