Hello ,I'm currently exploring your software for ...
# ❓・ai-evy-supportr
rmax1224
12/26/2025, 10:46 PMHello @AI Evy ,
I'm currently exploring your software for potential use as my personal phone assistant for inbound calls with my suppliers, shipping couriers, etc (Potential cold outbound calls for new suppliers). My primary contacts are in Canada with a bit in the US so my questions are the following:
1. Can your US phone number make and receive local phone calls from Canada (I have a couple of Canadian suppliers with only local calls)? If yes, will they be charged extra for the caller to dial to this US number? Or do you offer Canadian phone numbers as an alternative?
2. Can the AI transfer calls to a human (myself) if needed? Is this configurable based on keywords, confidence level, or caller intent?
3. For compliance purposes, must I have the AI disclose that the caller is talking to an AI or is it not necessary?
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AI Evy
12/26/2025, 10:46 PMThanks for tagging me @rmax1224. I'll look through relevant sources and get back to you shortly.
AI Evy
12/26/2025, 10:46 PM### Answer
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Here are answers to your questions:
1. Canadian Phone Numbers
Currently, Retell AI supports US-based numbers only. [(1) ]() The documentation does not provide information about Canadian phone numbers or international calling rates. For Canadian suppliers with local-only calling, you would need to check with Retell AI directly about international coverage options.
2. Call Transfer to Human
Yes, AI voice agents can transfer calls to humans. Retell AI supports warm transfers, which hand off the conversation without repeating information or losing momentum. [(2) ]() When human intervention is needed, agents can initiate a warm transfer, passing the full conversation context to the human specialist. The system uses intelligent call routing based on customer needs or sentiment. [(1) ]()
3. Compliance & AI Disclosure
Regarding disclosure requirements:
- The FCC proposed rules in August 2024 that would require callers to disclose the use of AI-generated voices at the beginning of the call. [(3) ]()
- Under GDPR (Europe) , companies must disclose AI involvement in customer interactions.
- For calls utilizing AI-generated voices, making AI-generated cold calls without obtaining prior express consent from the recipient is prohibited under TCPA.
Retell AI's compliance features include consent management where AI voice agents prompt for recording consent where legally required, adapting by region. [(4) ]()
Given the evolving regulatory landscape, it's advisable to i
AI Evy
12/26/2025, 10:46 PM
To learn more, see the sources I considered:
[[1] AI Phone Numbers: How to Buy & Set Up | Retell AI](https://www.retellai.com/blog/how-to-buy-an-ai-phone-number-a-guide-on-your-options-and-providers)
[[2] 2025 B2B Guide to AI Phone Calls & Voice Agents | Retell AI | Retell AI](https://www.retellai.com/blog/b2b-guide-to-ai-phone-calls)
[[3] AI Phone Calls: Are AI Voices Legal? | Retell AI](https://www.retellai.com/blog/ethics-and-ai-phone-calls-are-ai-voices-legal)
[[4] Compliance](https://www.retellai.com/glossary/compliance)
AI Evy
12/26/2025, 10:46 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
r
Rdwild
12/29/2025, 11:35 PMYou can get Canadian phone numbers in most area codes.