https://retellai.com/?utm_source=discord&utm_medium=seo logo
holiday check when transfering call
# ❓・ai-evy-support
d
holiday check when transfering call @AI Evy
a
Thanks for tagging me @Daniel h. I'll look through relevant sources and get back to you shortly.
​ To learn more, see the sources I considered: [[1] Transfer call](https://docs.retellai.com/build/single-multi-prompt/transfer-call) [[2] Health Checks](https://discord.com/channels/1186424376300679209/1399426187629039797) ​
### Answer I don't have specific information about implementing holiday checks when transferring calls in the available sources. However, here are a couple of approaches you could consider: 1. Use a custom function before the transfer call tool to check if it's a holiday, and based on the result, either proceed with the transfer or handle it differently (e.g., play a message, route to voicemail) . 2. Use dynamic variables for the transfer destination — you could set the transfer number dynamically based on holiday logic handled in your backend via webhooks. [(1) ]() 3. Use the inbound call webhook to check holiday status before the call even engages the AI, and return an appropriate transfer destination or handling logic. [(2) ]() Check out these potentially useful sources: - [Transfer call]() - [Agent Transfer]() Would you like me to provide a general answer on how you might structure holiday checking logic with Retell's tools?
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.