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Wrongfully suspended account
# ❓・bug-report
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@Omar Ashraf | Community Lead @Florian - support @ Retell AI @Chirag - support @ Retell AI It's been 1 business day now, no update from you or the team so far. I just want to make sure if the department in question is still willing to check and unsuspend our account(org workspace id: org_KMb66qVP7IGj4Bvx) I've already sent an email from my company's email address(girishjiromar@currency-protection.com) as proof that I really do represent the company i built the agent for aswell as clearly stated the agent's use case both on the agent's prompt and also via email like requested, has been more than two weeks now, no actual help whatsoever so far. Just delays to give hope which prevents us from moving forward. This is my second time opening a support ticket here on discord as well. FYI, I've already done the kyc verification!! I'd really appreciate it if our account created with the email girishjiromarbrj@proton.me could be unsuspended/whitelisted/put off hold from your end as soon as possible. https://cdn.discordapp.com/attachments/1453707889188405288/1453707890081927209/image.png?ex=694e6e79&is=694d1cf9&hm=bced11da32daf5aa6e4c716b8f18c2d5e6cafa5cae9fde62b80ffba408b11b49&
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Hello @Girish Jiromar , The team is checking it today.
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Okay. Waiting for your response before I move forward.
@Omar Ashraf | Community Lead Hello? Any updates?
@Omar Ashraf | Community Lead What is happening? You said it should be resolved by yesterday. I'm still yet to hear anything back from you or the support team via email. Can you please give me a clear answer and confirm me if this is something that can't be resolved so I can move on????
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Please check your email.