### Answer --- I don't have visibility into internal support ticket queues or response times, so I can't explain why you haven't received a response. Based on what has worked for other users in similar situations: - Tag support staff directly in Discord:

@0mar Ashraf -Support @ Retell AI

,

@Colin - Support @ Retell AI

, or

@Joshua - Retell AI Manager

[(1) ]() - Email

support@retellai.com

— if you've already done this, reply in Discord with your email address so a support member can locate and escalate your ticket - Include your Org ID (found in the bottom left of your dashboard under account settings) when reaching out — this helps the team investigate faster One user reported that after tagging Omar directly, he was able to manually locate their email and forward it to the appropriate team. If your issue is billing-related, mention that explicitly — billing tickets can be forwarded to a separate team.

​ To learn more, see the sources I considered: [[1] Discord message from @knotieaipro on 2025-12-18](https://discord.com/channels/1186424376300679209/1294891368505937952/1451138217691582528) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.