Mikey
12/23/2025, 6:45 PMAI Evy
12/23/2025, 6:45 PMAI Evy
12/23/2025, 6:45 PMGlobal Node checkbox in node settings, you configure a condition for when it should be transitioned to. Any time during the call when that condition is met and the agent is performing a transition, the global node will be triggered.
Since global nodes can be transitioned to from anywhere, they don't necessarily need to be connected to the rest of the graph.
Note that Retell doesn't automatically return from global nodes. If you need to return to the previous node after handling the global node interaction, you can build this by storing the last node in a variable and routing back manually with a Logic Split. [(3) ]()AI Evy
12/23/2025, 6:45 PMAI Evy
12/23/2025, 6:45 PM