how do I raise a ticket about an issue in Retell Retell AI #❓・ai-evy-support

how do I raise a ticket about an issue in Retell

AINerd

12/23/2025, 4:48 AM

@AI Evy how do I raise a ticket about an issue in Retell. I posted in 'bug-report' channel, but response is very slow, and its 4 days the issue I raised is not resolved

AI Evy

12/23/2025, 4:48 AM

Thanks for tagging me @AINerd. I'll look through relevant sources and get back to you shortly.

AI Evy

12/23/2025, 4:48 AM

### Answer ### Answer Based on community discussions, here are your options to escalate your issue: Email Support: - Contact support@retellai.com directly [(1) ]() - A support team member can forward your issue to the appropriate team Tag Support Staff Directly: - In your bug report post, try tagging support staff members like

@0mar Ashraf -Support @ Retell AI

@Colin - Support @ Retell AI

, or

@Joshua - Retell AI Manager

to get their attention , [(2) ]() Share Your Org ID: - When reaching out, include your Org ID (found in the bottom left of your dashboard under account settings) so the team can look into your account directly [(1) ]() For additional assistance: - Visit [Contact Sales]() - Visit [)

AI Evy

12/23/2025, 4:48 AM

To learn more, see the sources I considered: [[1] Discord message from @sebasdutra on 2025-12-17](https://discord.com/channels/1186424376300679209/1294891368505937952/1450691055677865994) [[2] Discord message from @habsington on 2025-10-27](https://discord.com/channels/1186424376300679209/1294891368505937952/1432376283899101204)

AI Evy

12/23/2025, 4:48 AM

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

Previous Next