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I have a billing related query
# ❓・ai-evy-support
n
@AI Evy I have a billing related query. Can you help?
a
Thanks for tagging me @Niraj Thaper. I'll look through relevant sources and get back to you shortly.
### Answer Yes, I can help with billing queries! For billing management, you can access the Billing tab in your Retell Dashboard where you can: [(1) ]() - Update payment methods via Stripe by clicking "Change payment methods" - Review billing history with detailed cost breakdowns by category (Voice Engine, LLM, etc.) - Download invoices by clicking the "Invoice" button next to the respective period - View current charges for the ongoing billing period The Usage tab on the Billing page shows: - Total cost for the selected billing period - Call minutes used - Average cost per minute - Daily or weekly call cost trends - Cost breakdown by provider (voice engines, LLMs, telephony, concurrency) If you have a specific billing issue that requires support assistance, you can email support@retellai.com — for billing-related emails, the support team can forward them to the billing team directly. [(2) ]() What specific billing question do you have?
​ To learn more, see the sources I considered: [[1] Billing Overview](https://docs.retellai.com/accounts/billing) [[2] Discord message from @knotieaipro on 2025-12-18](https://discord.com/channels/1186424376300679209/1294891368505937952/1451138217691582528) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
n
@User Our billing cycle is usually 9th of month but today a bill was generated in our account. I want to understand why it happened and the factors of this bill i am not able to understand. Check screenshot for referenc https://cdn.discordapp.com/attachments/1452608952993841295/1452609597645783173/image.png?ex=694a6f9c&is=69491e1c&hm=1011aac33ce84638143957c8cfa564781f2c8eb730f3acb2ae38e62ee445e86f&
Are you there?