### Answer Based on community reports, verification issues for outbound calls are a known occurrence. Here are some insights: Common Issue Users have reported completing the Persona identity verification successfully, but Retell still shows "Verify your identity to make outbound calls." This appears to be a sync issue between Persona verification and your Retell account. [(1) ]() What Has Worked for Others - One user experiencing the same issue eventually got it resolved after reaching out to the Retell team with their org ID. [(2) ]() - Another user reported that purchasing a different number (e.g., Telnyx instead of Twilio) and waiting resolved the verification status. Recommended Steps 1. Locate your org ID in your account settings (bottom left of the dashboard) 2. Share your org ID with the Retell team for assistance 3. If you've completed verification but the status hasn't updated, contact support directly [(3) ]() For direct assistance, please reach out through: - [Contact Sales]() - [Retell AI GitHub]() Would you like to share your org ID so the team can look into your specific case?

​ To learn more, see the sources I considered: [[1] Discord message from @ai.artistonk on 2025-12-15](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331) [[2] Verification issue](https://discord.com/channels/1186424376300679209/1394357476270542869) [[3] Error verification message still although I have verified](https://discord.com/channels/1186424376300679209/1347965171611734167) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

Appreciate the feedback! Feel free to ask me again with additional guidance or context.

Appreciate the feedback! Feel free to ask me again with additional guidance or context.