### Answer Yes, you need to wait for KYC verification to be completed before making outbound calls. [(1) ]() There are two ways verification can happen: - Automatic verification — Your account may be automatically verified based on the information you provided during registration, with no additional steps needed - Verification via Persona — If automatic verification isn't possible, you'll complete KYC through Persona using your government-issued ID If you completed the Persona verification flow and received the confirmation, but your dashboard still shows "Verify your identity to make outbound calls," there may be a sync issue. [(2) ]() [(3) ]() In that case, contact support at support@retellai.com with your account email and Workspace ID (found in account settings) so they can manually check your verification status. [(3) ]()

​ To learn more, see the sources I considered: [[1] KYC Verification](https://docs.retellai.com/accounts/kyc) [[2] Discord message from @vijaychopra_21011 on 2025-12-11](https://discord.com/channels/1186424376300679209/1294891368505937952/1448605375019618384) [[3] Discord message from @ai.artistonk on 2025-12-15](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

@AI Evy I've just completed the verfication via my ID, how long do you have to wait

### Answer The KYC verification documentation doesn't specify an exact wait time for ID verification via Persona. [(1) ]() However, for Verified Phone Numbers (a separate process from KYC) , the approval typically takes 1–2 weeks after submitting your business profile details. [(2) ]() If you've completed the Persona KYC verification and your dashboard still shows the verification prompt after some time, there may be a sync issue. In that case, reach out to support@retellai.com with your account email and Workspace ID. [(4) ]()

​ To learn more, see the sources I considered: [[1] KYC Verification](https://docs.retellai.com/accounts/kyc) [[2] Boost Trust with Verified Phone Numbers | Retell AI](https://www.retellai.com/features/verified-phone-numbers) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Yes, this can happen. Based on community reports, some users have experienced issues where Persona verification completed successfully, but Retell still showed the "Verify your identity to make outbound calls" prompt. [(1) ]() This appears to be a sync issue between Persona and Retell. What you should do: 1. Wait a short period—sometimes the verification status takes time to sync [(2) ]() 2. If it persists, contact support@retellai.com with: - Your account email - Your Workspace ID (found in account settings) [(1) ]() The support team can manually check your verification status and resolve sync issues. [(3) ]() Other users with similar problems have had their issues escalated to the backend team and resolved. Note: Each person can only verify one account—if you previously verified a different account with the same ID, that could cause issues. [(2) ]()

​ To learn more, see the sources I considered: [[1] Discord message from @ai.artistonk on 2025-12-15](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331) [[2] KYC Verification](https://docs.retellai.com/accounts/kyc) [[3] Request to Complete KYC for Outbound Calls Activation](https://discord.com/channels/1186424376300679209/1394668523002921102) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.