Hello Support Team,I’m reaching out because something seems unusual: when... Retell AI #❓・ai-evy-support

Hello Support Team,I’m reaching out because someth...

Fernandiyo

12/19/2025, 12:03 PM

@AI Evy Hello Support Team, I’m reaching out because something seems unusual: when calling the secretary/appointment desk at +34 660 585 166, nobody answers the phone. Could you please help me understand why this might be happening? For example: * Is the line currently working and receiving inbound calls? * Are there any known outages or schedule changes? * Could calls be blocked or routed incorrectly? If you need any details from my side (time of calls, my caller ID, etc.), I’m happy to provide them. Thank you in advance, Fernando

AI Evy

12/19/2025, 12:03 PM

Thanks for tagging me @Fernandiyo. I'll look through relevant sources and get back to you shortly.

AI Evy

12/19/2025, 12:03 PM

### Answer --- Hi Fernando, I don't have the ability to check the status of specific phone numbers or accounts—I'm an AI assistant with access to Retell AI documentation, not your account data. However, if +34 660 585 166 is a Retell AI phone number and inbound calls aren't being answered, here are common things to check: 1. Verify an inbound agent is assigned Ensure your phone number has an

inbound_agent_id

configured. If set to

null

, the number won't accept inbound calls. [(1) ]() 2. Check inbound country restrictions The

inbound_allowed_countries

setting may be blocking calls from certain countries. If this is set and doesn't include the caller's country, calls will be rejected. 3. Confirm the agent is published/active If you're using a draft version or the agent isn't properly configured, calls may not be handled. For direct account support, please share your org ID (found in account settings, bottom left of the dashboard) so the Retell team can investigate your specific setup. [(2) ]() You can also reach out via: - [Contact Sales]() - [GitHub]()

AI Evy

12/19/2025, 12:03 PM

To learn more, see the sources I considered: [[1] Update Phone Number](https://docs.retellai.com/api-references/update-phone-number) [[2] Discord message from @ai.artistonk on 2025-12-15](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331)

AI Evy

12/19/2025, 12:03 PM

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

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