Hi,
I need help with a Retell AI call issue.
One of my phone numbers intermittently fails when calling into Retell AI. The call reaches Retell AI’s SIP endpoint but is immediately rejected with:
SIP 486 – Rejected
USER_BUSY
Another number, using the same Telnyx account but a different SIP connection and a different agent, works normally.
The failing onetime works immediately after being re-added, but later starts returning SIP 486 again. This also happens when tested with a new agent and a new account.
Could you please advise:
* What typically causes SIP 486 (USER_BUSY) on calls?
* What steps should I check or reset to fix this issue?
Thank you.
@Omar Ashraf | Community Lead @Colin - Integrations @ Retell AI
@Shah - support @ Retell AI