### Answer To complete KYC (Know Your Customer) verification for outbound calls on Retell, here's what you need to know: How to Pass KYC [(1) ]() 1. Automatic verification – Your account may be automatically verified based on the information you provided during registration. 2. Verification via Persona – If automatic verification isn't possible, you'll be asked to complete KYC through Persona using your government-issued ID. Go to "Phone Numbers," click on any of your numbers, and you'll see the interface to start the KYC process. Important Restrictions - Each person can verify only one account. - The system detects duplicate identities, so even using a different government ID may be flagged as a duplicate. - If your previous account was verified and later deleted, contact the support team to request a manual review. If You're Having Issues Based on similar cases, if Persona verification shows as completed but Retell still shows "Verify your identity," or if you're having duplicate account issues, you'll need direct support assistance. [(2) ]() Please share your org ID (found in your account settings, bottom left of the dashboard) so the team can look into your specific account. [(3) ]() For direct assistance, contact support@retellai.com. [(2) ]()

​ To learn more, see the sources I considered: [[1] KYC Verification](https://docs.retellai.com/accounts/kyc) [[2] This is a bad joke. I’ve been stuck for 10 days because of an issue nobody’s fixing.](https://discord.com/channels/1186424376300679209/1419990854394974340) [[3] Discord message from @ai.artistonk on 2025-12-15](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331) ​

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