I tried to have it as a branded call, it says that...
# ❓・ai-evy-supportb
bardownclub
12/18/2025, 8:29 PM@AI Evy I tried to have it as a branded call, it says that it takes 1-2 weeks. Its been about a month. What could be the reasoning for hold up?
a
AI Evy
12/18/2025, 8:29 PMThanks for tagging me @bardownclub. I'll look through relevant sources and get back to you shortly.
AI Evy
12/18/2025, 8:29 PM### Answer
The official documentation states that branded call applications typically take 1-2 weeks to process. [(1) ]() However, delays beyond this timeframe do occur.
To resolve this, contact support@retellai.com with the following information: [(2) ]()
- Phone number
- Submit date
- Confirmation of completed business profile
- Request for status check in Trust Hub/Twilio
A few notes:
- Make sure your business profile is fully verified before the branded call can be approved. [(1) ]()
- Without a verified phone number, your calls may be marked as "Spam Likely" — enabling [verified caller ID]() is strongly recommended.
- Sometimes the dashboard may still show "In Review" even after approval — the branding might already be working on certain carriers. [(7) ]()
AI Evy
12/18/2025, 8:29 PM
To learn more, see the sources I considered:
[[1] Apply for branded call](https://docs.retellai.com/build/telephony/branded-call)
[[2] Branded Call Application stuck for longer than two weeks now](https://discord.com/channels/1186424376300679209/1389702404362076241)
AI Evy
12/18/2025, 8:29 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
b
bardownclub
12/18/2025, 8:30 PMam i supposed to get some sort of email or text messge to verify it?
bardownclub
12/18/2025, 8:30 PM@AI Evy am i supposed to get some sort of email or text messge to verify it?
a
AI Evy
12/18/2025, 8:30 PMThanks for the follow-up, @bardownclub. I'll get back to you soon.
AI Evy
12/18/2025, 8:30 PM### Answer
The available sources don't explicitly mention whether you receive an email or text message notification when your branded call application is approved.
Based on the documentation, the process involves:
1. Creating and verifying your business profile [(1) ]()
2. Submitting your branded call application through the dashboard
3. Waiting 1-2 weeks for processing
To check your application status, you would typically monitor it through your Retell AI dashboard. If you're unsure about the current status after a month, reaching out to support@retellai.com with your phone number and submission date would be the best way to get a definitive answer on both the status and how approvals are communicated.
AI Evy
12/18/2025, 8:30 PM
To learn more, see the sources I considered:
[[1] Apply for branded call](https://docs.retellai.com/build/telephony/branded-call)
AI Evy
12/18/2025, 8:30 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.