### Answer This sounds like a potential security concern—someone may be attempting to access your account, or there's an issue with the authentication system. Immediate steps: 1. For password reset issues — Go to the login page, click "Don't remember your password?", enter your email address, and follow the instructions sent to your inbox. [(1) ]() 2. Check your sign-in method — Google SSO and email-password sign-in are treated as separate accounts in Retell's system. If you originally signed up with Google SSO but are trying to reset via email-password (or vice versa) , the reset emails may be going to a different authentication flow. 3. Contact support directly — Since you're receiving unsolicited codes and having trouble with password reset, reach out to support@retellai.com for account security assistance. Security recommendation: Retell suggests using Sign in with Google for better security, as it provides an extra layer of protection. Given the unusual activity (5 codes in 60 seconds without your initiation) , I'd recommend contacting support immediately to investigate potential unauthorized access attempts.

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] Account](https://docs.retellai.com/accounts/account) ​