Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] Inconsistent response from api.retellai.com](https://discord.com/channels/1186424376300679209/1447984923750174792) [[2] Forbidden - Access from sanctioned region is not allowed. (RETELL dashboard shows region is enabled)](https://discord.com/channels/1186424376300679209/1448042450152194111) [[3] access from sanctioned region is not allowed](https://discord.com/channels/1186424376300679209/1450152828168306779) ​

### Answer Based on the available sources, calls to or from the following sanctioned regions are not allowed: - Cuba [(1) ]() - Iran - North Korea - Syria - Russia - Belarus - Venezuela [(2) ]() , [(1) ]() If you attempt to call numbers from these countries, you'll receive an error message: "Access from sanctioned region is not allowed." [(3) ]() , [(1) ]()

### Answer Based on the available sources, there doesn't appear to be an officially published list of sanctioned countries in Retell's documentation. [(1) ]() However, from Discord support responses, the following countries have been identified as sanctioned regions where calls are not allowed: Cuba, Iran, North Korea, Syria, Russia, Belarus, and Venezuela. The Terms of Service reference export control compliance, stating that customers must not be located in a country subject to U.S. Government sanctions and must not use the Services in violation of U.S. export control laws. [(2) ]() For an official, up-to-date list, I'd recommend reaching out to Retell support directly at compliance@retellai.com.

​ To learn more, see the sources I considered: [[1] Inconsistent response from api.retellai.com](https://discord.com/channels/1186424376300679209/1447984923750174792) [[2] Retell | Terms Of Service](https://www.retellai.com/legal/terms-of-service) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.