Hello, we sometimes receive the error message “telephone provider unavailable.” Please send me the full response from the provider in calls call_373c08c5b359f27da28c1824ad6 and call_75e77ad16f124e09022d5756c7f.

Hello @Alex , these phone calls show up on twilio logs , and can you receive a inbound calls ?

These calls are not displayed in Twilio, which is why I want to know how Twilio responded to these requests

Can you show me a screenshot of the Termination URI from twilio , you can dm it to me , and also you can receive inbound calls ?

We use SIP elastic trunk in Twilio, so the numbers we add to Retell can make outgoing and incoming calls

This happens when the sip trunk is wrong , make sure you have the correct one.

The thing is that calls are either successful or unsuccessful at random. We use this trunk for about 100+ different numbers, and together with you, we make about 600k calls per month. But the problem I described to you was only yesterday and for 5 numbers (there are only 5 of them in that workspace). Sometimes the calls were successful, and sometimes they were unsuccessful. I was able to call 2/5 numbers on my test number. But I tried again in half an hour and was able to call 5/5 numbers. That's why I wrote to you to send me a response, because most likely the problem was not as simple as you might have thought at first.

Okay, I will send that to the team to take a deeper look.

Thank you very much, we will fix it 🙂

Can you share the call id ?