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Retell AI

The voice agent was not transferring calls yesterday morning, between 8am and 12pm Pacific. I got about 13 call transfer that failed because of "Transfer call cannot be completed, probably don't have the permission to perform the transfer..". Other calls transferred successfully in between. 
Here are a few call IDs: call_ce797d21c21b703ab888ff309e9, call_91115dd96b99cdccdbc90915a3a, call_fcd09966f983e175267417792f8

Can somebody help me with this intermitant issue?

Hello <@1396902688318296284> , try to put the Displayed Caller ID to
Retell Agent's Number instead of users's number

<@605090813025976344> what is the "Displayed Caller ID to
Retell Agent's Number "? I don't understand

Hello <@1396902688318296284> , on the transfer function you have warm transfer and , Displayed Caller ID to users's number I want you to try to put it on 
Retell Agent's Number instead.

<@605090813025976344> I can try doing that. 
What is the reason you want me to switch to the Retell Agent’s Number?
What is the root cause for the issue?