https://retellai.com/?utm_source=discord&utm_medium=seo logo
Outbound calls not working - Dial_no_answer, calls...
# ❓・bug-report
l
Outbound calls suddenly failing with "Dial_no_answer" status. Calls aren't reaching Twilio at all (no Twilio call logs). Setup: Spanish number (+34) connected via SIP Trunk. Was working fine until I registered the number for WhatsApp Business through Meta. Now all calls fail immediately. Troubleshooting done: Number still active/connected in Retell Disconnected/reconnected multiple times SIP trunk settings verified in Twilio Tested directly from Retell playground — same issue Voice capability still enabled in Twilio Seems like calls are failing on Retell's side before reaching the SIP trunk. Any help appreciated!
o
Hello @Louie , can you share a call id
does inbound work?