at123456
12/16/2025, 3:34 PMm=audio 5060 RTP/AVP 0 8 101
- Port 5060 is the SIP signaling port, NOT RTP media port
- This violates RFC 3264 (SDP) and breaks Twilio's SIP trunking
- Result: Zero RTP packets transmitted → One-way audio
Technical Evidence:
- Call SID: CA74deb543b2c2923e824b929db1db9692
- Phone Number: +12136931521
- PCAP analysis shows 0 RTP packets (filtered for "rtp")
- SIP signaling works (INVITE, 200 OK, ACK, BYE all present)
- But no RTP packets ever transmitted
Expected SDP:
m=audio 10000 RTP/AVP 0 8 101 ← Should be 10000+, not 5060
What I've Verified:
- ✅ Twilio SIP Trunk: Correctly configured
- ✅ Origination URI: sip:sip.retellai.com (correct)
- ✅ Termination URI: Configured with authentication (correct)
- ✅ Retell phone number: Custom telephony configured (correct)
- ✅ No media port settings available in Retell UI
Request:
1. Please escalate this to a SIP engineer
2. This is a backend bug in Retell's SDP generation
3. Need confirmation that Retell's SIP stack will be fixed to use valid RTP ports (10000+)
4. Timeline for fix
I can provide:
- Full PCAP file
- Detailed Wireshark analysis
- Any additional technical details needed
This is blocking production deployment. Please have a human engineer review this issue.
Thank you!