### Answer I don't have access to real-time server status or outage information. However, I can help you diagnose what might be happening with your calls. To troubleshoot, check your call history for the `disconnection_reason`: Common disconnection reasons that might indicate connection issues include: [(1) ]() -

error_llm_websocket_open

— LLM websocket did not open between Retell server and your backend -

error_llm_websocket_lost_connection

— LLM websocket connection broke during the call -

error_no_audio_received

— Has not received audio from Twilio or web frontend after connection established -

telephony_provider_unavailable

— The telephony provider is unavailable For outbound calls showing

not_connected

status, check if the reason is

telephony_provider_unavailable

. [(2) ]() Next steps: 1. Check your call history in the dashboard for specific error codes and disconnection reasons [(1) ]() 2. Verify your telephony configuration (especially if using custom SIP trunking) [(2) ]() For real-time status updates or urgent outages, please reach out directly: - Visit [Contact Sales]() - Visit [) Could you share your org ID (found in account settings, bottom left of dashboard) so the team can investigate your specific situation?

​ To learn more, see the sources I considered: [[1] Debug call disconnection](https://docs.retellai.com/reliability/debug-call-disconnect) [[2] Debug outbound connection issues](https://docs.retellai.com/reliability/debug-outbound-call) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.