Created a Retell account yesterday with my busines...
# 🎖・ask-retell-partnersn
Nate | Verdigence
12/16/2025, 7:29 AM@AI Evy Created a Retell account yesterday with my business email and set up an AI agent. Today I can’t log in or receive password resets on that email, but password resets do work for my other email. Seems like the account/agent is tied to the wrong email or workspace. How can I re-link or recover it?
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AI Evy
12/16/2025, 7:33 AM
To learn more, see the sources I considered:
[[1] Account](https://docs.retellai.com/accounts/account)
AI Evy
12/16/2025, 7:33 AM### Answer
This sounds like a sign-in method mismatch. Google SSO and email-password sign-in are treated as separate accounts in Retell's system and are not automatically linked. [(1) ]()
If you created the account with one method (e.g., Google SSO) but are now trying to log in or reset the password using email-password sign-in (or vice versa) , it won't work because they're different accounts.
Try this:
- Attempt to sign in using "Sign in with Google" with your business email to see if that's how the original account was created.
If you still can't access the account, you'll need to contact support@retellai.com for assistance with account recovery. [(6) ]()
AI Evy
12/16/2025, 7:41 AMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
AI Evy
12/16/2025, 7:44 AMThanks for the follow-up, @Nate | Verdigence. I'll get back to you soon.
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Nate | Verdigence
12/16/2025, 7:44 AM@AI Evy How long does free trial last and does the system recover my info from free trial once i purchase?
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AI Evy
12/16/2025, 7:45 AM### Answer
### Free Trial Duration
All accounts receive a 60-minute free trial (valued at $10) . [(1) ]() [(2) ]()
### Data Retention After Purchase
I don't have explicit documentation on whether your agent configurations, call history, and other data from the free trial are automatically retained when you upgrade to a paid plan.
For confirmation on data retention after upgrading, I'd recommend reaching out to support@retellai.com or contacting sales at [Contact Sales]() .
Check out these potentially useful sources:
- [AI Front Desk Automation]()
- [AI Appointment Setter]()
- [Retell AI Documentation]()
Would you like me to try to answer generally based on my knowledge instead?
AI Evy
12/16/2025, 7:45 AM
To learn more, see the sources I considered:
[[1] AI Front Desk Automation for Better Customer Service](https://www.retellai.com/ai-front-desk)
[[2] AI Appointment Setter: Smart Scheduling & Follow-Ups](https://www.retellai.com/ai-appointment-setter)
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Nate | Verdigence
12/16/2025, 7:45 AMit fixed itself somehow
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AI Evy
12/16/2025, 7:45 AMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.