### Answer Based on the documentation, batch calls won't send out immediately—the average wait time is 1 to 5 minutes after clicking send. [(1) ]() However, if your batch call is stuck showing "ongoing" for 10+ minutes without any calls going out, here are a few things to check: 1. Phone number binding - Ensure the "From Number" is bound to an agent to enable batch calls. [(2) ]() 2. SIP/Telephony configuration - Community reports suggest this issue is sometimes related to SIP configuration or termination trunk settings. [(3) ]() 3. Concurrency limits - Calls are initiated as concurrency slots become available. If you have limited concurrency (e.g., 20 concurrent calls) , the system queues calls accordingly. [(1) ]() If the issue persists: You can check the batch call status in the Batch Call tab—statuses include Draft, Planned, Ongoing, and Sent. [(4) ]() For batch calls stuck in "ongoing" status for extended periods, this typically means the process did not complete successfully but also didn't surface an error. [(5) ]() You may need to reach out to support with your batch call ID for further investigation. Could you share your batch call ID so support can look into this?

​ To learn more, see the sources I considered: [[1] How to do a Batch Calling - Retell AI]() [[2] Create Batch calls](https://docs.retellai.com/deploy/make-batch-call) [[3] Batch call are shown as "on going" but i havent received any call](https://discord.com/channels/1186424376300679209/1422122620412756069) [[4] Monitor batch calls](https://docs.retellai.com/deploy/monitor-batch-call) [[5] Batch Call Stuck in "Ongoing" Status for 2+ Hours - Processing Timeout Issue](https://discord.com/channels/1186424376300679209/1407792079706390669) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.