### Answer --- Based on the available documentation, I don't have specific information explaining why pressing "1#" would result in option "3#" being selected. The sources describe how to set up Press Digit functionality but don't cover troubleshooting scenarios like this. Here are a few things to check: 1. **Prompt instructions**: Ensure your prompt clearly specifies which digit to press. You can write explicit instructions like

Press digit 1 to reach the support department.

[(1) ]() 2. **Detection delay**: If using the Press Digit Node in Conversation Flow, some IVR systems speak slowly. Setting a detection delay (recommended 1 second) ensures the agent captures the full IVR menu before making a decision. [(2) ]() 3. **IVR navigation instructions**: Make sure the instructions in your Press Digit Node clearly define what digit should be pressed for which option. If the issue persists, it may be related to how the LLM is inferring which digit to press based on the IVR audio it's hearing. Check out these potentially useful sources: - [Press digit (IVR navigation) ]() - [Press Digit Node]() Would you like a general answer based on my knowledge, or would you prefer to reach out to Retell support for more specific troubleshooting?

​ To learn more, see the sources I considered: [[1] Press digit (IVR navigation)](https://docs.retellai.com/build/single-multi-prompt/press-digit) [[2] Press Digit Node](https://docs.retellai.com/build/conversation-flow/press-digit-node) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.