### Answer The "Access from sanctioned region is not allowed" error occurs when you attempt to call from or to phone numbers in sanctioned countries. [(1) ]() Sanctioned countries include: Cuba, Iran, North Korea, Syria, Russia, Belarus, and Venezuela. What to check: 1. The

from_number

you're using in your batch call 2. The `to_number`(s) in your tasks list If either the originating number or any destination numbers are associated with these regions, the call will be blocked. This is a recent policy update from Retell. [(2) ]() If you believe your numbers should not be affected (e.g., you're calling from a legitimate region but the number format is being misidentified) , I'd recommend reaching out to Retell support directly with your org ID and specific call details for further investigation.

​ To learn more, see the sources I considered: [[1] Inconsistent response from api.retellai.com](https://discord.com/channels/1186424376300679209/1447984923750174792) [[2] Forbidden - Access from sanctioned region is not allowed. (RETELL dashboard shows region is enabled)](https://discord.com/channels/1186424376300679209/1448042450152194111) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.