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Hi <@605090813025976344> 

The call routing feature is not working with Plivo telephony and the AI Agent says that there is an issue with call routing

Agent ID: agent_d2b8f05d9c3804c749acdf3f96
CallSid: call_835d4ee963cdc97079c4be0678e

Please assist with the issue and let us know for the resolution
https://cdn.discordapp.com/attachments/1449996191839424562/1449996193068220550/public.log?ex=6940edb0&is=693f9c30&hm=fac28c0c34c35839134a7c477ec4e3fc555576386f062948d24dc3e8a4e3d4be&

Hello <@1331210110390898765> , your provider is returning error 500 , basically the agent tried to connect to their sever and they are returning an error 500 which means  internal server error.

Please contact their support or make sure you are using the correct sip.