### Answer The "Error in parsing JSON for call analysis" issue has been reported by other users. [(1) ]() To troubleshoot, check the detailed call logs for the following: - Any error messages during the analysis phase - The exact time when the analysis process fails - Whether the issue happens every time or only sometimes (consistently or intermittently) A few additional things to verify: 1. Data storage settings — If you've opted out of data storage, Retell can't guarantee complete call history/analytics, and some call analysis variables may not exist. [(2) ]() 2. Call connection status — Post-call analysis fields won't be populated for calls that were not connected or where no conversation took place. [(3) ]() [(4) ]() If the issue persists across multiple connected calls with data storage enabled, I'd recommend reaching out for further support: - Visit [Contact Sales]() - Visit [)

​ To learn more, see the sources I considered: [[1] Post-call analysis "Error in parsing openai JSON forn call anaylisis"](https://discord.com/channels/1186424376300679209/1395844709015883847) [[2] Call History Error](https://discord.com/channels/1186424376300679209/1384697578532110497) [[3] Consume the analysis data](https://docs.retellai.com/features/post-call-analysis-consumption) [[4] Post Call Analysis Overview](https://docs.retellai.com/features/post-call-analysis-overview) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.