I am unable to access the Retell dashboard
# ❓・ai-evy-supporto
Owndata
12/14/2025, 4:34 PM@AI Evy I am unable to access the Retell dashboard. I am getting HTTP 400 errors and being redirected to Auth0 tenant creation pages. This happens across mobile browsers. Please reset my Auth0 session or reattach my account to the correct Auth0 application.
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AI Evy
12/14/2025, 4:34 PMThanks for tagging me @Owndata. I'll look through relevant sources and get back to you shortly.
AI Evy
12/14/2025, 4:34 PM### Answer
Based on similar issues reported by other users, here are some steps to try:
1. Use a desktop browser - Users experiencing HTTP 400 errors on mobile browsers have been advised to use a desktop instead [(1) ]()
2. Try incognito mode in Chrome [(2) ]()
3. Switch networks - Try using mobile hotspot/LTE data instead of WiFi, as some users found the issue was network-related
4. Test with a VPN or different geographic connection
For account-related issues like session resets or Auth0 reattachment, you'll need to contact Retell support directly at support@retellai.com [(3) ]()
When contacting support, include:
- Your account email
- Device and browser details
- Network you're using
- Any error screenshots
Note: Past HTTP 400 dashboard issues have been server-side problems that Retell's team resolved [(4) ]() , so this may require their direct intervention.
AI Evy
12/14/2025, 4:34 PM
To learn more, see the sources I considered:
[[1] HTTP 400 Error – Login Redirect Failure After Google Verification (Ireland Region)](https://discord.com/channels/1186424376300679209/1438501525856190606)
[[2] cant access dashboard??!!](https://discord.com/channels/1186424376300679209/1441061176166584444)
[[3] Account](https://docs.retellai.com/accounts/account)
[[4] 400 error on Retell web dashboard](https://discord.com/channels/1186424376300679209/1295045739046633542)
AI Evy
12/14/2025, 4:34 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.