I received this email from Retell -
I recevied this email from Retall - Dear Customer,
As a follow-up to our earlier notice, please complete the steps below to ensure uninterrupted SIP connectivity during our upcoming telephony network update.
If you use IP ACL for SIP Authentication
Please ensure:
All previously allowlisted Retell AI IP ranges remain in place.
Add the new CIDR to your allowlist: 18.98.16.120/30
Your network firewalls also allow this CIDR.
Your SIP trunking provider confirms IP-based authentication is configured correctly.
Some providers (e.g., Telnyx) may require additional settings:
If you use Credentials for SIP Authentication
Please ensure:
Your firewalls allow: 18.98.16.120/30
No further authentication changes are required.
We appreciate your prompt attention to these configuration requirements.
Retell Team
I was wondering if there is a spot in Retell AI that we need to add that IP address to? We purchased the number through you so i'm not sure where to go about and update this.