Hi team, my Persona identity verification has been completed successfully (I confirmed twice), but Retell still shows the message “Verify your identity to make outbound calls” for my phone number.
It looks like the Persona → Retell KYC sync did not update.
I need your help to manually sync/refresh the verification status.
Details:
• Account Email: patelgaurav1361@gmail.com
• Phone Number: +1 (205) 740-9656 (also happens on +1 (206) 316-1534)
• Provider: Telnyx
• Persona Status: Completed successfully
Please help unlock outbound calling. Thank you!