Hey folks, We've been using a mix of Slack, GitHub (Issues & Projects) and Confluence at our startup (~20+ people). There's an ongoing discussion to introduce Jira/Asana/Trello into the mix. What has been your experience working with either of these tools? I'm also looking at tools like Basecamp too, so suggestions welcome.

What are the challenges you are facing with your current tools (that you think might be addressed by switching to other tools)?

Would recommend Linear over Jira for task management. Great to use (for technical folks).

@chilly-rocket-77832, the main problem is a lack of visibility across teams. We had ~3 dev teams to start with and sales, marketing, etc. So each team has their own way of doing things now. We wanted to bring everyone under one tool so it's easier to keep track of things. A fair bit of cultural change is required. Discussions keep happening across email, signal, slack, whatsapp, github issues, etc. Also, we're looking at growing pretty soon, so don't want this chaos to be a blocker then. @dazzling-author-99268, technical teams are currently running ok with Github Issues and Projects, the rest of the folks who don't want to use it is the issue. Also, Linear's permissions were very iffy for a project tracker. Especially Code and Deploy Keys...

If Github Issues is working well for you, then I wouldn’t recommend switching.

Huge +1 for Linear It is a brilliant application. Check with their support if they can change/configure the permission of their GitHub integration 🙂

A fair bit of cultural change is required.

Remember to focus on this and NOT hide behind - "Oh we have to do it this way coz it's better or coz of new tool". It is usually NOT evident to individuals (and even teams) how having to put in additional effort / being methodical can/will help them out. Remember to showcase how recent/past pains will now be avoided by following process. Also remember to describe new pains looming in the horizon, and how they can be avoided by the new process. i forget whether i read it in a book or a senior said this- "What got us here, won't get us there!" while talking about growing for 5 to 50 to 200. In my experience, JIRA is excellent as it is customizable to be exactly how you would want YOUR org's process to be. But, that is it's problem too. A pointy-haired boss from Dilbert can configure it into a tool for oppression.

We have used Jira for a number of years now in my org (13 people currently). We used Trello for 1 year and then migrated to Jira because Trello was not cutting it for us. Jira is quite flexible and a mature tool and allows us to do a number of things including opening up a support channel for the rest of the company (60+ people) who use it to file support issues. It integrates with emails and stuff well and also has confluence which we use to store project & feature knowledge. So as a product, I'd recommend it. I haven't used Linear - so can't compare - but I agree with what CVS said above completely. At the end of the day, Jira is just a tool.

Jira integrates well with bitbucket and confluence. All Atlassian products.