Hey all! I had recently got my ipad pro replaced b...
# random
k
Hey all! I had recently got my ipad pro replaced by apple due to a display defect. Now, I did get a new device but the applecare plan has not yet been transferred. I have been chasing apple customer support since 22nd of July. It's been a month now and all that I hear from their agreements team is: "We don't know how long this would take, but I can guarantee 100% that it will be transferred." However, my original warranty expires on 25th October, 2021. If I don't have applecare after that, my device is basically screwed if something happens to it since it is not yet covered under applecare. How do I expedite this process? It is 100% apple who is at fault here. Do I have an option to file a legal complaint? (Since I paid for a service and I am being denied of said service due to the company's negligence)
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Yes, file a complaint on https://consumerhelpline.gov.in, I had this experience with my macbook pro 2019 which is bought in usa and being used in India. But within 1 week my screen got some vertical line on it. I followed up with apple customer support and they extended the issue for a month, and as a last resort, I filed a complaint on consumer helpline link attached, they made the final follow up with apple and ensured I get the refund in 20-30 days, as exchange on this product is not possible.
k
Thanks @ripe-evening-43224 @faint-energy-11966 !