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# papercupss
Slackbot
04/20/2021, 4:36 PMThis message was deleted.
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Vikash Kumar Bijarnia
04/20/2021, 4:43 PMis there a way that I can categorize and label them differently? from client side. I need the functionality for anonymous users
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Kam Leung
04/20/2021, 4:46 PM
You mean setting the email?
Kam Leung
04/20/2021, 4:46 PM
Copy code
customer: {
name: 'Test User',
email: '<mailto:test@test.com|test@test.com>',
external_id: '123',
metadata: {version: 1, plan: 'premium'}, // Custom fields go here
},Kam Leung
04/20/2021, 4:46 PM
What do you mean labels? can you give me examples
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Vikash Kumar Bijarnia
04/20/2021, 5:04 PMI think we call them conversation tags in papercups.
Vikash Kumar Bijarnia
04/20/2021, 5:05 PMwe have different client website, let's say we want to distinguish the users who are coming from the page
/store1/store2Vikash Kumar Bijarnia
04/20/2021, 5:07 PMsomething like that...
Vikash Kumar Bijarnia
04/20/2021, 5:07 PMwas I helpful or I made it more confusing? 🙈
a
alex
04/20/2021, 5:35 PM
ah makes sense! seems like you need multiple inboxes
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Vikash Kumar Bijarnia
04/20/2021, 7:11 PMYeah, I think that's the name, I was probably looking for. thanks!! Do we have something to implement this kind of feature?
k
Kam Leung
04/20/2021, 7:12 PM
https://github.com/papercups-io/papercups/issues/760 yeah this is something we are working on soon
Kam Leung
04/20/2021, 7:15 PM
@Rob Honsby some context for v1 inbox
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Vikash Kumar Bijarnia
04/20/2021, 7:15 PMCool!! thanks so much!!
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