papercups-io

hey there! those calls are only being made within the chat widget iframe, we were testing it out for usage tracking

we can add an option to opt out of it if you like!

I see, thanks for the explanation. Yes I think this should have an opt-out - or better, be opt-in.

Because, for privacy reasons we’d need to add that to the terms.

Our terms specify that we integrate with Papercups, to add any other service we’d need to alter the terms.

makes sense! happy to make the update :+1:

Also question for you if we self hosted Posthog and pointed analytics to our domain would that work for your privacy requirements?

<@U01SEHZ8NUR> this will be available in our next deploy -- you'll just have to set `disableAnalyticsTracking: true` on your papercups config :+1:

<@U0189GKN3PD> our privacy requirements at <https://rocketvalidator.com/terms> say that we share our clients’ name, email and usage analytics with Papercups, so I’m not sure about that case, if you then share that data with a 3rd party. I would be happier being able to disable that.

<@U018G51TNDP> thanks, where can I find that setting to disable analytics tracking in <https://app.papercups.io/settings/> ? I’m not self-hosting papercups.

<@U01SEHZ8NUR> you'll just need to add it to the config in the code snippet you pasted on your website -- do you know how to do that, or did someone else set up papercups on your website? happy to help :slightly_smiling_face: